Customer Success Executive Assistant

Job Ref

Full Time

Location

Denver, CO / Remote

Date Posted

Oct 2021

Customer Success Executive Assistant would be working alongside the Senior Customer Success Manager and assisting with sales administration, including responding to leads, setting up intro calls, helping to prep pitch decks, assisting with putting quotes together, prepping SOWs, etc. The Executive Assistant will also work alongside sales ops/process documentation, assisting with establishing process standards, centralizing and organizing sales materials for easy access and reuse, helping to keep data and reporting metrics up-to-date, and supporting broader Customer Success team needs as they arise. This individual could also be involved in helping to implement our new CRM (ActiveCampaign) and it would be helpful if they had knowledge of Monday.com, Trello and/or similar project/task management systems.

Are you a self-starter with experience in assisting with business development and a passion for customer service? Are you a stickler for detail and perform executive  tasks to pretty exacting standards? Are you looking to join a fast-growing company? 

If you said yes to the questions above, then we want to meet you!

THE OPPORTUNITY

The Customer Success Executive Assistant directly supports the Senior Director, Customer Success on pre-sales and lead generation processes and with various sales admin tasks as needed. Key responsibilities include:

Pre-sales & lead generation processes

  • Responding to inbound leads 
  • Assisting with lead qualification (background research, company info, etc)
  • Logging lead information
  • Setting intro calls
  • Assisting with pre-sales/prospect experience
  • Assisting with follow-ups
  • Liaising with marketing to ensure cold leads are nurtured
  • Managing New Business (NB) data (lead quality, conversion rates: contacts, meetings, proposals, wins, losses)
  • Managing and executing on new business lead generation
  • List building, email outreach
  • Managing lead gen data (opens, forwards, responses)

Sales support

  • Pitch decks (compiling draft decks, research/data, etc)
  • Assisting with budget proposals/quoting
  • Collating sales materials (eBooks, case samples, testimonials, etc)

THE IDEAL CANDIDATE

This is a perfect fit for someone formerly in an outbound sales or prospecting role or in an executive assistant role, with an entrepreneurial spirit and “hunter” mentality looking to grow professionally. Knowledge and experience in a localization/agency environment is a bonus.

YOU HAVE… YOU ARE…
Experience in an executive assistant role. Disciplined and organized in following best practices, and able to sift through changing priorities.  
A track record in delivering an excellent customer experience. A great communicator, able to put yourself in the shoes of clients and prospects and adapt your communication to maximize trust and engagement.
Understanding of sales and marketing outreach techniques and practices. A self-confident, highly collaborative team player. Creative and innovative in creating and chasing down opportunities. Flexible and adaptable in the face of challenge.
An armory of tech skills to support your use of presales, lead gen, and CRM tools. Able to work independently with list building and outreach software, confident working with spreadsheets and data. 

SALARY & BENEFITS

$65,000 annual salary plus benefits (quarterly bonuses after 12 months, health insurance, 401k, life, transportation, 18 days PTO etc)

HOW TO APPLY

If this sounds like you, please complete our survey here. You will also be asked to upload your resume and cover letter in one file. Applications received through our contact form will not be considered. While we’ll certainly do our best, we regret that we may not be able to respond to all applicants.

WHO IS WORDBANK?

We are the marketing localization people. We help brands and their agencies successfully execute strategic marketing and communications programs in over 200 languages across 120+ countries. With our unique blend of traditional and creative language services and global digital marketing capabilities, we connect clients’ words to the right people, in the right language, on the right channels.

Our Denver team is growing, and we’re looking for passionate people to grow the business (and themselves) with us. We’re a certified B Corp who puts people first. We care more about how you think than what you know. We work hard. We work smart. And we have a lot of fun while doing it. 

Diverse candidates are strongly encouraged to apply. We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, color, age, religion, gender identity, HIV status, marital status, past or recent military status, sexual orientation, national origin, citizenship status, ancestry or any other characteristic, including any physical (including pregnancy) or mental disability, and/or any other protected class under federal, state, or local law.