CUSTOMER SUCCESS
ASSISTANT DIRECTOR

Job Ref

Full Time

Location

Denver, CO / Remote

Date Posted

May 2021

THE ROLE

Do you have an entrepreneurial spirit and “challenger” mentality looking to help clients succeed with their marketing localization goals? Are you naturally consultative, with strong interpersonal skills looking to join a fast-growing company? Do you thrive in a dynamic, deadline-driven, high-pressure, team-oriented environment?

If you said yes to the questions above, we want to meet you. 

THE OPPORTUNITY

The Customer Success Assistant Director handles new business opportunities and account development on designated accounts. This person continually seeks out opportunities to reinforce Wordbank’s value proposition and capabilities while driving customer satisfaction and success, and delivering an unrivaled customer experience. You will:

  • Conduct intro calls/evaluation
  • Handle value proposition/key selling points  
  • Address pain points & sales objections
  • Manage quote/proposal strategy
  • Put together pitch decks and proposals
  • Manage contracts & commercial setup
  • Manage proven process and deliver on our guarantee
  • Identify risks and opportunities 
  • Define and manage account strategy & AM activities (QBRs, regular communication, QBRs, CSAT discussions, etc)
  • Lead account teams

THE IDEAL CANDIDATE

This is a perfect fit for someone with 2-5 years in the localization industry or international marketing experience, formerly in an account management or solutions architect role with customer-facing experience looking to grow professionally. This role is suited for individuals with a consultative mindset and strong interpersonal skills in connecting internal teams and objectives with clients’ localization needs. A person looking for a challenge and an opportunity to use their localization experience in an environment that’s focused on business results (strategic versus transactional localization delivery); unfazed about having business conversations with senior-level clients in Fortune 1000 companies in a variety of roles spanning Media & Communications, Web, Brand, Marketing, Content, Digital, Social Media, Product and Creative.

YOU HAVE… YOU ARE…
2-5 years experience in localization account management or solutions consultancy (creative and marketing localization a plus).  A challenger seller. With a consultative mindset, helping clients to succeed comes easily to you and you build strong, lasting relationships based on results.  
A track record in delivering an excellent customer experience. Organized and able to sift through changing priorities. Proactive in identifying customer needs, outward-thinking, skilled in aligning internal and external expectations.
A passion for language and culture. Fluency in a second language a plus. A creative problem-solver who thrives in working through root causes, critical thinking, and implementing solutions.
A track record in building business and solving problems. A flawless communicator in person and on paper, able to build trust with clients and internal teams, balancing win-win situations. Demonstrable experience in solving problems and helping to scale delivery models to meet clients’ needs.
Understanding of sales & marketing techniques and best practices. A self-confident, highly collaborative team player. Creative and innovative in creating and hunting down opportunities. Flexible and adaptable in the face of challenge.
Confident with sales and CRM tools for budgeting, presentation, planning and tracking. Disciplined, organized, and determined in staying on top of your goals and metrics, confident with numbers and commercial conversations, proactive in following up.

SALARY & BENEFITS

$80,000 annual salary plus benefits (quarterly bonuses after 12 months, health insurance, 401k, life, 18 days PTO etc)

HOW TO APPLY

If this sounds like you, please complete our survey here. You will also be asked to upload your resume and cover letter in one file. Applications received through our contact form will not be considered. While we’ll certainly do our best, we regret that we may not be able to respond to all applicants.

WHO IS WORDBANK?

We are the marketing localization people. We help brands and their agencies successfully execute strategic marketing and communications programs in over 140 languages across 95+ countries. With our unique blend of traditional and creative language services and global digital marketing capabilities, we connect clients’ words to the right people, in the right language, on the right channels.

Our Denver team is growing, and we’re looking for passionate people to grow the business (and themselves) with us. We’re a certified B Corp who puts people first. We care more about how you think than what you know. We work hard. We work smart. And we have a lot of fun while doing it. 

Diverse candidates are strongly encouraged to apply. We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, color, age, religion, gender identity, HIV status, marital status, past or recent military status, sexual orientation, national origin, citizenship status, ancestry, or any other characteristic, including any physical (including pregnancy) or mental disability, and/or any other protected class under federal, state, or local law.