Denver, CO / Remote
Do you thrive in a dynamic, deadline-driven, high-pressure, team-oriented environment? Are you a proactive impact player looking to join a fast-growing company? Do you have a passion for client care and helping people succeed? Do you like working in a role where no day is ever the same and get a rush from constantly switching gears when curveballs are thrown at you? Are you an organized, detail-oriented, task prioritizer who gets a sense of satisfaction from checking things off your to-do list? Do you have a passion for languages and working with people from all over the world? Are you naturally inquisitive, analytical, and an excellent communicator?
If you said yes to the questions above, we want to meet you.
The Project Manager role owns all aspects of localization project management, ensuring resources, processes, expectations, and quality are proactively managed throughout, to ensure projects are delivered on time, with excellent quality, and within set budgets.
- Ensure that all projects are properly delivered to agreed deadlines, quality standards, and budgets.
- Own and manage the communication to the client throughout the project, always seeking ways to add value to them.
- Independently read and understand the project scope and requirements (source content, assessments, quotes, handoffs, activation, client goals, the deliverable, etc).
- Plan and facilitate project kickoffs & debriefs with internal teams.
- Plan overall processes and service timings and proactively identify areas of potential risk and ensure contingency plans are in place.
- Deal with issues as they arise and create an “early warning system” so as to ensure that issues are identified, addressed, or escalated as needed.
- Handle invoicing to the client.
THE IDEAL CANDIDATE
The ideal candidate will have 2-3 years project management experience in localization. Successful Project Managers are driven to deliver unrivaled customer experience through responsive, proactive, & tailored communication, creative problem solving, and continuous process refinement. They directly manage and work closely with project coordinators to dot the i’s and cross the t’s. They are natural connectors and show they care by going above and beyond to exceed expectations.
|YOU HAVE…||YOU ARE…|
|2-3 years experience, preferably in localization or another project management role.||A proactive & forward thinker, actively pursuing improvement of processes, turnaround times, communication, etc. Able to apply good judgement in changing circumstances and remain calm in pressurized situations in order to achieve standards of service delivery at all times.|
|Demonstrable experience of planning and managing complex localization projects, coordinating, liaising, and collaborating with a number of internal stakeholders.||An excellent communicator & relationship builder, both internally and externally. Consistently adding value to clients and internal team members through responsive, friendly, and proactive communication.|
|A proven track record of delivering high-level customer service and client care.||Organized & detail focused and have the ability to prioritize and manage time effectively in the face of multiple changing priorities. Able to assimilate detail on account/project specifics and communicate to relevant parties.|
|Awareness, knowledge, and experience of other languages and cultures.||A creative problem-solver who thrives in working through root causes, critical thinking, and implementing solutions.|
SALARY & BENEFITS
$55-65,000 annual salary plus benefits (quarterly bonuses after 12 months, health insurance, 401k, life, 18 days PTO, etc)
HOW TO APPLY
If this sounds like you, please complete our survey here. You will also be asked to upload your resume and cover letter in one file. Applications received through our contact form will not be considered. While we’ll certainly do our best, we regret that we may not be able to respond to all applicants.
WHO IS WORDBANK?
We are the marketing localization people. We help brands and their agencies successfully execute strategic marketing and communications programs in over 140 languages across 95+ countries. With our unique blend of traditional and creative language services and global digital marketing capabilities, we connect clients’ words to the right people, in the right language, on the right channels.
Our Denver team is growing, and we’re looking for passionate people to grow the business (and themselves) with us. We’re a certified B Corp who puts people first. We care more about how you think than what you know. We work hard. We work smart. And we have a lot of fun while doing it.
Diverse candidates are strongly encouraged to apply. We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, color, age, religion, gender identity, HIV status, marital status, past or recent military status, sexual orientation, national origin, citizenship status, ancestry, or any other characteristic, including any physical (including pregnancy) or mental disability, and/or any other protected class under federal, state, or local law.