Production Support Coordinator, Full-time, Philippines
OVERVIEW
This Production Support Coordinator in the Philippines will focus on critical pre-production and post-production activities that ensure the efficient functioning of the creative production and QC model for our streaming services clients. This role is responsible for setting the team up for success by gathering all necessary information and files from the client, managing internal inventory and ticket creation within our management tools. This role will be a full-time position. It is important that this PSC is able to cover weekend work.
KEY RESPONSIBILITIES & FOCAL POINTS
- Receive and monitor incoming requests from our clients’ digital asset management systems.
- Manage and organize Master Inventory, proactively addressing any issues that may affect the production process.
- Download title assets from clients’ systems onto the internal team’s servers, adhering to and managing the folder structure accordingly.
- Run code (asset inventory code) – understanding the codes in case manual file prep is necessary.
- Check downloaded assets against reference files, follow-up with the clients directly to resolve missing assets before production begins.
- Check import data for accuracy and completeness (links, downloaded assets, file naming, special instructions, PM assignments, country code, title type, delivery dates, etc.) and resolve any issues before importing into JIRA.
- Respond to the client promptly and professionally, answering any comments or queries related to title requests and reassignments. Escalate any issues and seek guidance from PM Lead and Program Manager, where appropriate.
- Identify any potential areas of concern, bottlenecks, capacity issues based on the nature of incoming requests and flag those to functional leads and Program Manager.
- Assisting with reassignments – logging revisions in Jira and informing the team.
- Communicates proficiently in English.
EXPERIENCE & SKILLS
| YOU’LL HAVE… | YOU ARE… |
| Experience in prioritizing and organizing detail-oriented tasks in a constantly changing environment. | A self-confident, collaborative team player with an awareness, experience or interest in other languages and cultures. |
| Sound knowledge of Jira, Microsoft Office (Excel), Google Suite, and Adobe Creative Suite is desirable. | A problem-solver. Working with others to overcome bottlenecks in process and identify broadscale standards to support scalable delivery comes naturally to you. |
| Traffic coordination experience in a business-to-business agency environment, preferably in marketing or creative services. | A problem-lover, thriving on working through root causes, a track record of critical thinking, and implementing solutions with an ability to balance creativity and pragmatism. |
| A desire to learn, be a team player and also able to work accurately, independently and autonomously with a strong customer service attitude. | Excellent communicator, organized and able to sift through changing priorities, skilled in helping others to succeed by establishing best practices, providing technical support, and helping to refine processes. |
If you’re a collaborative problem-solver with a passion for localization, process, and would like to join our amazing team of Wordbankers, please apply through this link: https://wordbankllc.recruitee.com/o/production-support-coordinator-philippines
The position is available as soon as we find the right person!
HOW TO APPLY
If this sounds like you, please apply here. You will also be asked to upload your resume and cover letter. Applicants who do not provide a cover letter will not be considered. While we’ll certainly do our best, we regret that we may not be able to respond to all applicants.
WHO IS WORDBANK?
We are the marketing localization people. We help brands and their agencies successfully execute strategic marketing and communications programs in over 200 languages across 150+ countries. With our unique blend of traditional and creative language services and global digital marketing capabilities, we connect clients’ words to the right people, in the right language, on the right channels.
Our Denver team is growing, and we’re looking for passionate people to grow the business (and themselves) with us. We’re a certified B Corp who puts people first. We care more about how you think than what you know. We work hard. We work smart. And we have a lot of fun while doing it.
We operate a hybrid working model, which gives us the best of flexible working plus in-office connection. We expect training, meetings with your team lead and team and company meetings/events to take place in person, at our central Denver office, to be agreed in advance, with remote working an option the rest of the time to your preference.
Diverse candidates are strongly encouraged to apply. We are an equal opportunity employer committed to attracting, retaining, developing, and promoting the most qualified people of all backgrounds, regardless of race, color, age, religion, gender identity, HIV status, marital status, past or recent military status, sexual orientation, national origin, citizenship status, ancestry, or any other characteristic, including any physical (including pregnancy) or mental disability, and/or any other protected class under federal, state, or local law.
